Secondhand apparel retailer Goodwill has closed down its online marketplace, GoodwillFinds.
The decision was ultimately made due to customer dissatisfaction about the high prices and shipping costs.
Goodwill aimed to expand its online resale market presence with the launch of the ecommerce platform in October 2022.
A statement posted to the site’s landing page read: “We want to express our sincere gratitude for your loyalty and support of GoodwillFinds over the past few years. As of March 28th, GoodwillFinds.com is no longer able to accept new orders.”
The message added: “Goodwill shoppers can continue to go to www.ShopGoodwill.com for great finds from 130+ Goodwill sellers, including art, antiques, collectibles, apparel, jewelry, electronics, and much more.
“You can also keep supporting Goodwill by shopping at your local Goodwill store.”
All outstanding orders from the website will be fulfilled, according to the company.
Despite Goodwill Find’s closure, the thrifting giant’s other online platform, ShopGoodwill, will continue its operations.
ShopGoodwill is an auction-based website where the highest bidder can acquire the product, similar to the business model of online platform eBay.
Despite the slow performance of the Goodwill Finds website, the thrifting market is set to soar within the next year, as Americans are turning towards more budget spending amid economic worries.
A recent survey also revealed that customer sentiment recently reached the lowest point in 12 years due to increased pressures from inflation.
Goodwill is a non-profit secondhand apparel retailer that was founded in 1902 and operates over 3000 stores in the US.
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