Major retailers across the US are tapping into agentic AI to improve their operations; however, a recent study by UiPath reveals that businesses view AI as an associated risk.
The survey of 250 IT executives from companies with annual revenue of over $1 billion revealed that 93% of respondents are extremely or very interested in agentic AI.
Businesses are seeking to develop their operations, with nine-in-10 executives saying they have operations that would be improved by agentic AI, while 37% have already deployed the model.
According to the survey, the top benefits that are being sought after are improving the oversight of business workflows (58%), increasing integration among applications (53%), and automating complex business workflows (52%).
However, respondents expressed worries about IT security issues (56%), the cost of implementation (37%), and integrating the AI with other systems (35%).
As major retailers, including Walmart and Amazon, are ramping up their AI initiatives, businesses are finding the need to keep up, with 84% of respondents indicating that they feel somewhat, very, or extremely pressured to deploy next-gen AI technology in their companies.
Companies are planning to increase their use of AI, with 40% responding that scaling AI is essential, while 47% thought it was significantly important, and 16% stated it was important to their organizations.
The most important aspect, according to results from the safety for implementing AI, is to “ensure safety and privacy,” followed by “ensure ethical and regulatory compliance.”
Over nine in 10 respondents (92%) said their companies plan to increase their AI investments and AI-adjacent technologies.
A recent survey by SCALYE also revealed that shoppers are becoming increasingly concerned about the use of AI in retail.
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